Our Frequently Asked Questions

hotel

  • While we love our fur-friends, pets are not allowed at Hemlock Neversink. We will have our resident goats for when you need to squeeze in an animal therapy session.

  • Check in is at 3pm and check out is at 12pm. There are many activities to do if you decide to arrive early or leave later. Let us know your preferences and we can help plan accordingly. We are happy to accomodate early check in and late check outs as available.

  • Yes, all of our regularly programmed craft and fitness classes are included in your nightly rate.

  • Hemlock Neversink is 16 & up.

  • A $75 nightly Resort Fee is applied to all room reservations, allowing us to offer all our amenities & activities at no additional cost. This includes your goat visits & hikes, all group movement and yoga classes, our arts & craft and other recreational activities and access to all of the spa facilities throughout your stay.  When you dine in our restaurant, we also apply an 20% administrative fee for those services, which allows us to provide our restaurant staff with fair and stable wages and no additional gratuities will be necessary or expected for dining. 

  • All reservations require an advance credit card deposit of 50% of your total stay at the time of booking. The remaining balance is due 7 days prior to check-in and will be charged to the card on file unless other payment arrangements have been made.

    By confirming this reservation, you are agreeing to our booking and cancellation policy. A 50% deposit is taken at the time of booking and the remainder 7 days prior to arrival . There is no penalty or charge if the reservation is canceled two weeks prior to arrival. Cancellations made within two weeks of arrival will result in a cancellation fee which is 50% of the booking value, which will be charged to the card used upon booking. Cancellations made within 48 hours of arrival will result in a full charge for the entire value of the reservation charged to the card used upon booking. Policies can vary for specials, packages, and prepaid reservations. Please review the booking description of your reservation. Smoking is prohibited in all rooms and indoor spaces.

  • Yes, we have charging stations.

  • Transportation from nearby bus stations is available through We Care taxi services at (845) 688-8294 and Upstate D-Tours at (845) 280-5350. We highly recommend making these arrangements in advance of your travel. Travel apps such as Uber and Lyft do not operate reliably in this area.

    The Closest Bus station to Hemlock Neversink is the Monticello ShortLine Terminal. Daily departures from Port Authority Bus Terminal available daily. More information can be found here.

spa

  • The spa is open from 9am-7pm and services begin at 10am.

  • As a guest at Hemlock Neversink, you will have access to an indoor heated pool, hot tub, steam room, relaxation room as well as co-ed and gender specific locker rooms with saunas. The spa also offers a number of additional activities on property and dining at Bittersweet which is open to all guests.

  • Robes and slippers are provided for all guests to enjoy while lounging in the spa. While in the pool area, bathing suits are required. For our massage services, it is recommended to disrobe to your comfort level. Removing all of your clothing will allow for the most effective massage work, as you will be professionally draped with sheets and blankets for your comfort.

  • We recommend arriving approximately an hour before your service. Guests are welcome to extend their day at the spa and participate in other activities around the resort. Some fees may apply.

  • We offer prenatal massages for guests outside of their first trimester. Heat experiences such as sauna and steam room may not be recommended. Please check with your health care provider to make sure you are a good fit for spa services if you have any questions about your health.

  • Yes, we encourage you to take time for yourself to restore your body and mind, even just for the day.

    Our spa day pass includes your choice of either, a 60 minute Hemlock Signature Massage OR a Hemlock Custom Facial, as well as lunch at our onsite restaurant Bittersweet & property access that includes complimentary admission to any of our yoga and fitness classes being offered on the day of your service.

  • Yes! For reservations, please call us at 845-985-1183 or email us at spa@hemlockneversink.com. You may also book treatments online through the Spa page.

restaurant

  • Yes! Lunch and dinner is available for outside guests. Call 845-985-1183 to make your reservation or find us on RESY.

  • Yes, we have a great wine list and cocktail menu.

  • We can accommodate most of the dietary restrictions/requirements with advance notice.

  • We are not a vegan or vegetarian establishment are happy to accommodate this. We offer meat from our local farmers, fish and dairy products. We can accommodate dietary restrictions and needs. Please send us any dietary restrictions at the time of booking so we can best prepare for your arrival.

  • We offer a continental breakfast which is complimentary to all guests. Hot breakfast items, lunch and dinner are available at an additional cost. 

Have a question?

Should you have a special request, concern or general questions, please call or email us.

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